Reference

Legal access for your chilli6 account

Our Legal page sets out how access, account information and wallet activity are handled when you use chilli6 in Indonesia.

Access depends on local lawPhone verification firstDANA, OVO, GoPay and QRIS
chilli6 Legal access for your chilli6 account
POLICY HELP DESK

Get Legal help beside your cashier

A clear contact path helps when a Legal question involves your account or wallet status.

Access wording Send the Legal wording shown during account entry, together with your location and device type. We can point you to the relevant access condition without asking you to repeat unrelated lobby details.
Wallet status For DANA, OVO, GoPay or QRIS questions, share the transaction reference and displayed status rather than your wallet password. Our support path can help identify whether the matter concerns a receipt, a pending check or an account step.
Account changes If your phone number or account details need correction, contact support through the route listed on the site. Keep the request specific, and we will explain which verification step is needed before any change is considered.
DATA CARE ROUTE

Your data path inside chilli6

Legal also explains what happens around account data and access controls. We use the details needed to create an account, complete phone verification, process a wallet request and respond to a support…

Account details

Your account path may require a phone number and verification step before access is completed. Enter details carefully, because a mismatch can pause an account action and require a further check through support.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account request can create a reference used to match status. Keep the receipt details available, but never send a wallet password or private login code.

Cookies

Cookies may keep a session connected while you move from account entry to the cashier or lobby. If you use a shared phone or computer, sign out and clear the session after finishing your account activity.

Security checks

Phone verification and account-status checks help us distinguish an account request from an unauthorised change. If a prompt looks unfamiliar, stop at that step and use the support route shown on the site.

Record period

We retain account and service records only for the period needed for account operation, security review and applicable requirements. A Legal question about a stored record can be sent through our support contact path.

Change request

To request a correction or ask how your information is handled, identify the account phone number and the specific change. Support will explain the verification needed before the request can be assessed.

Legal answers before opening an account

These Legal answers address the account, access and data questions you may have before using chilli6. Read the applicable wording first, then use the support route if your situation needs a direct explanation. Wallet names are included where they affect the account or payment context.

Access depends on local law and the conditions shown for your location. Check the Legal wording before opening an account, entering the lobby or selecting DANA, OVO, GoPay, QRIS, bank transfer or virtual account. If a route is unavailable, follow the on-screen instruction and contact support.

The account path can include phone verification before access is completed. Use your own active number and enter the requested code on the account screen. If verification does not match your details, stop submitting repeated requests and use the support route shown beside the account or cashier area.

Legal covers the account and payment references needed to handle a wallet request or status check. For DANA, OVO, GoPay and QRIS, keep your transaction reference available for support. Do not send a wallet password, private login code or full security credential in a message.

Yes, you can send a specific correction request through the listed support path. Include the phone number linked to the account and explain which detail is inaccurate. We may need to verify ownership before making a change, so keep the request focused and do not include unnecessary private data.

Cookies may help maintain a session while you move between account entry, cashier status and the lobby. On a shared phone, sign out when finished and close the browser tab. The Legal wording applies whether you access chilli6 through a mobile browser or desktop browser.

Account and service records are retained for the period needed to operate the account, investigate security matters and meet applicable requirements. The exact handling can depend on the record and location. Contact support if you need clarification about a particular account or payment reference.

Use the support route displayed on the site, preferably from the account or cashier area connected with your question. Share the exact access message, your device type and the relevant transaction reference when applicable. We will direct the question to the appropriate account or policy path.